Returns Policy

We aim to please so contact us immediately with any concerns or issues you may have and we will aim to rectify as soon as possible.

Our refund policy falls inline with UK Government regulations:

https://www.gov.uk/accepting-returns-and-giving-refunds

Please note: In line with government guidelines, you have a 14-day cooling-off period to cancel or return your order. However, please be advised that customers are fully responsible for the cost of return postage for any unwanted items, unless the goods are faulty or not as described. We strongly recommend using a tracked courier service, as we cannot issue a refund until the items have been safely received back at our warehouse.

Custom items are EXEMPT from the 14 day cooling off period and therefore refunds will not be permitted once the custom order is placed. For clarity, a custom order is a bespoke wheelchair (because all of our wheelchairs are made to measure), a power add on (because the options a customer chooses for them personally), Spinergy wheels (because the hub, rim and spoke colour are chosen by the customer before ordering from the Spinergy factory).   

All Returns To:

Max Wheelchairs

58 Copythorne rd

Brixham

TQ58PT